Payment method

Credit cards

We accept "VISA / Mastercard / American Express" and "JCB". For JCB, select "JCB Credit Card Payment --KOMOJU".
 

Convenience store payment (prepayment)

Please select "Convenience store payment --KOMOJU". Please note that fee 190 yenwill be added to the total amount (the fee 190 yen is not listed on the total amount at checkout or on your delivery statement). If you do not pay within 7 days your order will be automatically cancelled.

  • Family mart
  • Lawson
  • Ministop
  • Daily Yamazaki

 

  • When paying at a convenience store, it may take some time for us to confirm the payment.
  • Payment is handled by a specialized payment company. Names such as "ST * ONLINE PAYMENT" JCB, "KOMO JU" etc. may be displayed on the member store name of the credit card statement.
  • Please check with your credit card company regarding the timing of settlement for your credit card or refund when canceling your order.
  • If you would like to pay by a bank transfer, please contact us by email.
delivery

1. Courier 
Shipping: 500 yen nationwide (excluding remote islands)
Sagawa Express or Kuroneko Yamato Takkyubin (delivery company cannot be specified)

2. Mail service 
Shipping: Free shipping
Japan Post

Only small specific products. In principle, it will be sent separately and will be mailed to the mailbox in simple packaging such as A4 envelopes.


please note
If the items 1 and 2 are mixed in one order, the shipping fee will be 500 yen if the order amount is less than 22,000 yen (tax included). Free shipping on orders over 22,000 yen.

Example: 1.Regular delivery1 item 11,000 yen and 2 mail service items 2 items 4,400 yen, total 15,400 yen, shipping fee 500 yen 

Multiple 1. Regular delivery products may be shipped separately, but no additional shipping charges will be incurred. The shipping fee will not exceed 500 yen per order and delivery destination. (Excluding remote islands)

Delivery status:
You can see it on the courier tracking page, etc. It may take half a day to one business day or more for the tracking information to be reflected. Especially when there are holidays, the reflection may be delayed. In addition, the mail service may take several to 10 days depending on the collection and delivery status.

Sender name:
The sender of the delivery cover page is Toyoboshi Kogyo. If you specify a different delivery address from the orderer, please acknowledge the arrival of the package at the delivery address in advance.

If the delivery company's luggage storage period has expired:
If you do not receive the item within the storage period of the shipping company (1 week from the shipment) and the item is returned to our shop due to cancellation after shipping, no communication, refusal to receive, long absence, etc., we will charge the round-trip shipping fee when it is returned to our shop. The shipping fee for return varies depending on the delivery area and can be quite expensive.. Even if the free shipping for the order is applied, a round-trip shipping fee will be charged.

We try to make the packaging as simple as possible, but one that will protect the goods during transportation. Cardboard box may be reused. We appreciate your understanding and cooperation.

Product inventory and shipping time In-stock items will usually be shipped within 3 business days after payment is confirmed.
If there is a backorder, we will inform you of the estimated shipping date separately by email.

In our store, inventory is shared by multiple stores, and the inventory quantity is adjusted by the inventory management system. Therefore, depending on the timing, the inventory may not be updated in time and the ordered product may be out of stock. Please note that if the product is out of stock, we will send you an "Notice of Out of Stock" by the next business day.
About returns and exchanges

When the package arrives, please check the condition of products ordered immediately . "Is there any scratches or defects on the item?"  "Is there any error in the order details?"
 

Returns
1. Returns due to our responsibility such as initial defects
2. Returns due to customer convenience

1. Returns due to our responsibility
Returns due to our causes, such as scratches or stains on the product, misdelivery due to our mistakes, etc. 
Please contact us by e-mail within "7 days" after the item arrives. We will inform you of the return address. We will bear the return shipping fee, so please return it to the designated address by freight collect.

2. Returns due to customer convenience
All of the following need to be true:

  • Items for which you have been notified of the return within "7 days" of the arrival of the item.
  • Products that can be judged as "unused products" according to our standards
  • Items that are not on sale
  • Items not listed as non-returnable / exchangeable (Sale items cannot be returned / exchanged)

Please contact us by e-mail within "7 days" after the item arrives.
We will inform you of the return address. Customers are responsible for the return shipping charges for products retun due to their preference.
Please send it to the specified address within 14 days by prepayment in a traceable way.
Please note that we will not be able to accept the item if it does not meet the criteria for returnable items after checking the arrived item.
For credit card refunds, the deposit date will vary depending on the closing date of each card. Please check with your card company for details.

【Exchange】
Please contact us by e-mail within "7 days" after the item arrives. We will inform you of the shipping address. Customers are responsible for the return shipping fee for product exchanges and the shipping fee for new products. Please return it to the designated address in advance in a traceable manner. For in-stock items, we will ship a replacement after confirming the returned item. In addition, if a replacement item is not available, we will refund it (sale items cannot be returned, exchanged or refunded). It can be exchanged only once.
 

Please note that we cannot accept returns or exchanges in the following cases.

  • Items that have been used once, or items that have been repaired, washed, or cleaned
  • Items with odors, stains, or scratches caused by the customer

【please note】

The arrival date of the product will be the date when the record on the delivery system becomes "delivered / delivered".
Please note that we will not be able to accept returns, etc., even if the product is initially defective, if you contact us 8 days after the product arrives.

About contact from our shop related to ordering
  • In principle, two emails will be sent to all customers who place an order.

1) "Order confirmation email (automatic reply)" and 2) "Shipping notification email"

When the order procedure is completed, 1) "Order confirmation email (automatic reply)" will be sent.
After that (usually the next business day to 3 days), when the shipping procedure is completed, 2) "shipping notification email" will be sent.

  • For convenience store payment

For convenience store payments, a payment details email will be sent from the payment company (KOMOJU). Please complete the payment procedure as described. (Please note that a handling fee of 190 yen will be charged separately.)

  • If you have any information about your order

If you have any information about your order, 1)We will contact you by email after the "Order Confirmation Email (automatic reply)".
In case of cancellation due to missing items, we will contact you after 1) "Order confirmation email (automatic reply)".

We pay close attention to the number of items in stock, but in the unlikely event that the item is out of stock or a defect is found in the item in stock, we will send you an order cancellation email and promptly refund the paid price. ..

Business day

We accept online orders 24 hours a day, 365 days a year.

Inquiries and product shipments will be handled on weekdays (business days) excluding  holidays.

Other summer and winter holidays will be announced on the shop's top page.

Apply coupon

Enter the coupon code on the next page after clicking "Checkout" in the shopping cart, and click ② "Apply". The discount will be calculated automatically.


You can check the discount amount in ③.

 

  • Please note that it cannot be applied after ordering.
  • Only one coupon discount can be applied per order. If automatic discounts are applied, you will not be able to enter other coupon codes in your cart.
About documents

The delivery note enclosed with the product will include the orderer's information, delivery address information, and the details of the ordered product (including the amount). If you do not wish to include a delivery note, please contact us with an order memo at checkout.
If you would like a receipt, please specify the recipient's name and contact us with an order memo. After ordering, please contact us by e-mail with your order number. The receipt will be sent as a PDF file.

gift wrapping  in progress.
Supported browsers

The TOYOBOSHI online shop system supports the two latest versions of the following browsers.

Google chrome
Mozilla Firefox
Apple Safari
Microsoft Edge
Opera
Apple Safari for iOS
Google Chrome for Android

The layout of Internet Explorer may be corrupted. Please update to Microsoft Edge etc. before use.

If you encounter problems such as not being able to proceed to the next page, please try deleting your browser's cache and cookies. This is a general response, but there have been reports of cases where it will be resolved. Please note that if you delete the cookie, the password etc. temporarily stored on the screen will be cleared and you may have to enter it again.

mail address Please use other than your mobile email address (docomo / au / softbank carrier email) to place an order or create an account.
In addition, there are cases where other emails are also sorted into the junk folder.
If you do not receive the order confirmation email (automatic delivery) or convenience store payment notification, please contact cashmere@toyoboshi.co.jp.
Color display Product photos are processed to be as close to the actual color as possible, but the color may differ from the actual product depending on the environment of your computer, monitor, room lighting, etc.
Inquiries

For inquiries, please email us. 

Email: cashmere@toyoboshi.co.jp
Or hereContact form

Saturdays, Sundays, and holidays are closed.
We accept orders 24 hours a day, but please note that shipments and response to inquiries will be on the next business day or later.